Contact Us

Have a question, feedback, or need assistance with your account? Our support team is happy to help.

support@zakatplus.app We typically respond within 24-48 hours

Frequently Asked Questions

What is Zakat+ and how does it work?

Zakat+ is a charity evaluation platform designed for Muslim donors. We use AI-powered analysis to rate charities on Shariah compliance, transparency, financial health, and development impact. Each charity receives a Halal Score from 0 to 10, helping you make informed giving decisions aligned with Islamic principles.

Do I need to create an account to use Zakat+?

No. You can browse all charity profiles, view Halal Scores, and use the Zakat Calculator without creating an account. An account is only needed for features that save personal data — such as saving favorite charities, logging your donations, and subscribing to Zakat+ Pro. You can sign up at any time from the Profile tab.

How are Halal Scores calculated?

Halal Scores are based on multiple factors including Shariah compliance (programs aligned with Islamic principles), transparency (public reporting and governance), financial health (verified IRS Form 990 data where available), and development impact (measurable outcomes and accountability). Our AI analyzes public data to generate comprehensive, unbiased ratings.

Is my financial data secure?

Yes. Zakat+ does not process payments directly. When you donate, you are redirected to the charity's own secure donation page. We only store self-reported donation logs (amounts and dates) for your personal tracking. Your account is protected with industry-standard encryption and secure authentication.

What is the Pro subscription?

Zakat+ Pro ($6.99/month) unlocks detailed financial breakdowns, side-by-side charity comparisons, and donation history exports. The subscription is managed through Apple In-App Purchases. You can cancel anytime through your Apple ID settings under Subscriptions.

How do I cancel my Pro subscription?

To cancel your Pro subscription, open your iPhone's Settings app, tap your name at the top, then tap Subscriptions. Find Zakat+ in the list and tap Cancel Subscription. You'll continue to have Pro access until the end of your current billing period.

How do I delete my account?

You can delete your account from within the app. Go to the Profile tab, scroll to the bottom, and tap "Delete Account." This will permanently remove your account, donation history, favorites, and all associated data. This action cannot be undone.

Where does charity data come from?

Our charity data is sourced from a combination of official regulatory filings and AI-assisted research. Financial data for US charities is verified against IRS Form 990 filings via ProPublica. For charities without publicly available filings, financial figures are AI-estimated based on published reports and available public information — these are clearly marked as "estimated" in the app. Halal Scores, transparency ratings, and compliance research are generated using AI analysis of publicly available charity information including websites, annual reports, and regulatory filings.

Can I suggest a charity to be added?

Absolutely! We're always looking to expand our database. Please email us at support@zakatplus.app with the charity's name, website, and any relevant details. Our team will review and research the organization for potential inclusion.

App Information

Help Center

Common questions about Zakat calculation, charity research, and app features.

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Help with signing in, password resets, and managing your user profile.

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Questions about Zakat+ Pro, Apple billing, or managing your subscription.

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Report bugs, app crashes, or connectivity problems directly to our team.

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